Financial Policy / Information

Payment for all services is due at the time services are performed. We accept cash, check, all major credit cards, and we may accept assignment of your insurance benefits. We also accept bank debit cards, Care Credit and Citi Health.

If surgical services are paid for in full on the day of service, a 5% discount will be given if you pay by cash or check. A personal check may be processed as an electronic fund transfer on the day of service and the 5% discount will apply. The discount will not be given for credit card payments nor will the discount be given when an insurance assignment or discount plan is used as partial payment of surgical services.

If insurance benefits are assigned to Southwest Implant & Oral Surgery, you will be responsible for paying your estimated portion at the time of service. You are responsible for paying all charges not covered by your insurance company, including all fees considered above your insurance company's usual and customary fee schedule. Your insurance benefits are a contract between you and your employer. The amount of coverage you will receive will depend on the quality of the plan purchased by your employer, not the fees of the doctor.

Our office will assist you in obtaining the maximum allowable benefits from your insurance carrier. If your insurance carrier does not pay the claim within 60 days, you will be responsible for the full balance and further insurance appeal becomes your responsibility. Southwest Oral & Implant Surgery cannot carry balances longer than 90 days, regardless if the insurance payment is still pending. A finance charge of 1.5% per month will be applied to your account on any unpaid balance due after ninety days whether it is your portion or a portion that you feel your insurance company should pay.

Please note that most insurance companies will respond within four to six weeks. Please contact our office if your statement does not reflect your insurance payment within that time frame.

After 90 days, we will inform you of your delinquent account by statement and if no action is taken to clear your account, your account will be sent to a collection agency or credit bureau. Should Southwest Implant & Oral Surgery be required to employ an attorney or credit bureau to collect delinquent payments, the responsible party agrees to pay the office cost of $75, plus all reasonable, related fees.

There will be a $30 service charge for all returned checks.

The parent or guardian who brings the child for their initial visit is responsible for payment independent of what a divorce decree may state. Reimbursement must be made between the divorced parties. We will not intervene.

If there is a dispute over what your insurance company has not paid, we will be happy to provide you with necessary documentation for you to pursue an appeal or for you to follow up with your insurance carrier.